And it begins…

Who knows what the futur has in store for us at the restaurant.  Our accountant came in today and made the anouncement that we are going to be closing our doors on the 1st of the month.  when I asked what was going to happen next, he said “Due to Contractual Obligation, I am not at liberty to discuss that.”  I was told that no matter what happens, I will still have a job.  if not in this restaurant, then in one of the other restraurants the company ownes.

What I would love to see happen is, they put me incharge of a certain restaurant that is down the street from us.  this restaurant is not a fancy one like the one I am in now, but it is completely franchisable.  Given the permission from the owners, I can go there, learn everything that is involved in that restaurant, and then start opening multiple locations across the country over time.

A little back ground on my restaurant outlook, and phylosiphy.  As my mentor from years back tought me, there are two traits that a restaurant manager must have. 

1: Leadership

2 Management

Management: You manage the processes, the books, inventory, scheduling, labor cost, food cost, etc.

Leadership: You lead the people. 

you can not get these two confused.  You CAN NOT manage people.  if you try top manage people, you WILL FAIL!!!!

Also, when it comes to fueding owners.  there is only one side that you can take if you want to be successful, and that is the side of The Restaurant.  do not be loyal to any owner.  be loyal to the restaurant.  if you are loyal to your restaurant, you will remain successful.

These two peices of advise have taken me very far in my carreer.  I am in a situation now where my restaurant that I know and love could possably be shut down forever due to the owners egos.  but, since I am a leader to my people, and I am an excellent manager, I have been able to prove my worth as the Best manager for the job.  And because I stayed loyal to the restaurant, and did not take the side of any one owner, both the owners are trying to take me with them, and now the ball is in my court to decide which one I go with , or if I go my own seprate way.

Wish me luck.

 

Where does the time go?

It is a whirl wind of craziness lately.  Between the owners suing each other, servers all of a sudden thinking they are managers, and the always impending doom of the doors getting chained shut in the middle of the night, time seems to have stopped.  I feel like it is March, or April at the very latest.  But sure enough, it is almost July.

There really isn’t any fear of the doors being chained shut, although it has definitely been the rumor lately.  We are actually making a profit.  This restaurant has been being run into the ground for YEARS, I have worked my little ass off, and we have finally managed to turn profit.  we have made profit every month this year except for the Month of March.  And in March we were only a couple thousand $ in the red. 

But right now, we are in the same situation we were in two years ago where one owner wants to get rid of the other owned due to thier over inflated egos.  Since our lease expired at the end of May, and our one month grace period is over at the end of June, and we still don’t have the lease resigned because these two dick heads can’t get over their petty ego problems, no body really knows what is going to happen.

On a good note though, today I got an unexpected visit from a family that always makes me happy.  I met them about a year and a half ago.   I was a server at a different restaurant then, and this adorable young lady and her mother came in to the restaurant for the young ladies 21st birthday.  they just happend to be sat in my section, one of those last tables to show up at the end of the night when you think your night is finally finished, and you are about to be out the door in 5 minutes as long as NO BODY ELSE GETS SAT IN YOUR STATION!  even though I was disgruntled about it, I put on my game face like a good waiter does, and took excellent care of them.  It turned out that these two ladies were amazing.  they were super nice, and treated me with as much courtesy as i gave them, (which is rare) and since they were my last and only table, I had the opportunityto sit with them and chat and make jokes.  I made a reference to the birthday girl about a myspace blog that I had writen, so we exchanged myspace addresses, and they went home.  The next day the birthday girl and I were myspace friends. 

It turned out that the young lady is a Photography major in a university in Chicago, she takes some great pictures (from what I have seen in her blog) and seems to be a Great Great person.  Her mother returned to the restaurant were I was working a few more times, and was completely surprised that I remembered her. 

unfortunately the two of them and i ended up loosingtouch with each other when I left that restaurant, and the young lady stopped using her myspace page.

Fast forward to a couple months ago…  I was sitting at work, bored out of my F#&%ing mind, and started surfing around on the Internet.  I came a cross a blog that for some reason seemed so familiar.  I couldn’t place why it was familiar, or what it was about it that gave me this odd 6th sense kind of feeling, so I continued to read the blog posts.  it turned out that this blog was the young lady’s that I had lost touch with.  I sent her an e-mail, and got back in touch with her. 

Today I am walking around the restaurant doing my thing, comps, voids, table visits, all that restaurant manager crap, and then who do I see?  none other than these two ladies.  so I call their name,  and it all of a sudden turned into what felt like a family reunion.  the daughter had flown in from Chicago yesterday to surprise her mother on her mom’s 50th birthday.  unfortunately she is leaving to go back to Chicago tomorrow evening, so there is no way I can spend any time with her.  but it was such a delight to get to see them.

I don’t have a crush on this lady if that is what this sounds like.  I have a great judge of character, and these two women exudesuch wonderful vibes that whenever I see them, it makes me feel good.  so I guess the point to this rambling is that it is really nice when even though everything seems so chaotic and upside down, and there is so much uncertainty in what should be normal day-to-day routine, there are people out there that can make you forget all that stuff, make you feel good, and turn your whole day around.  It is nice to have good people in this world.

a true genius

I have been sitting around the office lately, staying off the dinning room floor as much as possable.  I am the only Manager in the restaurant right now,  and this restaurant is supposed to staff 4 managers.  one of the owners is trying to act like a manager, but all he really does is get in the way.  So, to counteract this I have been spending a little less time on the floor lately, just so that I don’t get completely burned out before the calvery arives.

 

Tonight while I was sitting around, I was thinking about a place I used to work.  when I worked there I was COMPLETELY out of my leage.  I love food and wine and beer, and I always have.   the reason I went to work at this restaurant was because of the Chef they had.  his name is Sean Brock.  he is an amazing food scientist.  no discription I can give him would EVER do his exertise justice.  as far as I am concerned, he IS the best. 

I found a blog that he does here on wordpress, Seanbrock.wordpress.com

after looking through his blog it reminded me why my passion exists in this industry. 

another day down…

I am exhausted.  I don’t know how much longer I can do this.  we are down a manager at the restaurant, I am working 80 – 90 hours a week.  my plate is so full that I am starting to make mistakes.  little things like forgetting to close the windows, big things like messing up the money count in the safe, and forgetting to lock the front door.  Work, Drink, Sleep, Work, Drink, Sleep.  I need a break.  a week off, no phones, no work, relaxation at its finest.  but that break probably won’t come.  I am afraid that I am going to fuck something up real bad.  in my effort to do a GREAT job, I am going to lose my job.  it is like a catch 22.  I have limits, I can only do so much.  I feel can feel the light burning out…

…but you’re wrong.

I hate how some restaurant guests can be so fucking pretentious.  I realize that you probably know something about food and wine and how a restaurant works, but I don’t walk into a hardware store and start telling the guy behind the counter that the screwdrivers are actually hammers.  And don’t ask me a question if you are going to tell me the answer is wrong. You are only going to piss us both off.

 

This jerk tonight reminded me of a guy that was at one of my tables when I was a server at a Seafood Restaurant in a hotel I worked at years ago.  This asshole sat down at one of my tables with a gorgeous lady (she was probably hired help).  I let them get situated and settled before I went over to the table to great them.  When I got there I politely gave them the typical greeting “Welcome to the restaurant, My name is Leon, and I will be your server this evening.”

 

The couple seemed nice enough; at first they were polite and jovial.   I eagerly walk them through the wine list, answer all the lady’s questions, and after that she, of course, orders a White Zinfandel.  The man with her looks up at me and says, “I’ll have the same.”

 

Rule number one, NEVER TRUST OR RESPECT A MAN THAT ORDERS WHITE ZIN!!!!!!!!!

 

I politely say, “Certainly sir, I’ll be right back with the wine for the two of you.” Before I leave the table I explain the specials to them so they will have something to think about while I wait in the service well for the bartender to pour the wine.  As I waited for the bartender, I thought about what regular menu items to suggest, as well as what needed to be done at my other tables.  When I got back with the wine, they were not quite ready to order their food yet, so I suggest the Swordfish for the man, and the Halibut for the lady, and then went to check on my other tables.

 

When I returned to the table the man, who looked very pleased with himself, looked up at me and asked “Hey, do you know why White Zinfandel is pink?”

 

I love educating people.  When I leave the restaurant industry I will probably become a teacher. So when the man asked me this, I was happy to answer.  I politely say to the man, “Yes sir, I do. It is due to the wine making process.  It is because the Zinfandel grape is actually a red grape, the grape is mashed with skins on, and then the skins are removed before fermentation. Since the skins are on when the grapes are mashed a small amount of tannins gets into the juice and it gives the wine that blush color.”

 

The man, with a HUGE smile on his face says to me, “That’s very logical, but you’re wrong.”

 

This catches me completely off guard.  I stammer for about half a second trying to process this arrogant fuck’s statement. Finally I very politely say, “Please pardon me sir, I don’t mean to misinform you, I am force fed wine knowledge every day.  I might be getting my facts crossed.  Can you please explain to me why it is pink so that I don’t misinform anyone else?”

 

The man is more than happy to oblige.  He commences to feed me the biggest line of horseshit I have been fed about the product I study, learn, and know by heart.  I learn this stuff because it pays my bills.  You don’t go to a mechanic and tell him how to replace a water pump.  If he is worth half of his employment, he already knows!

 

As the man tells me his version I can tell the only reason this interaction is even taking place is so that he can look good in front of this high dollar Hotel Hooker he is sitting next to.  He tells me that the reason it is pink is because they take any average white wine, “whether it be a chardonnay or a pinot grigio” and they put a little bit of red wine in it, “whether it be a merlot or a cabernet”, and that makes it a pink color.  He even goes on to say that they call it white zinfandel because “Sutter Home Winery thought it would be a catchy name and then the rest of the world started copying them.”

 

What an asshole.

 

So I again apologize for giving misinformation, take the food order, ring it in, and then go straight to my GM and ask her to print me off some info on why White Zinfandel is pink.  About 10 minutes later she comes back with a paper printed from Beringer.com explaining the process, and sure enough it is exactly what I had told the guy. So I folded the paper up and slipped it into one of my apron pockets, and continue doing my job.

 

About 20 minutes later the entrees are ready, so I deliver them to the table, make sure they are happy with what I brought them, and walk away to give them a chance to taste everything.  After a few short minutes I walk back to the table and ask if everything tastes as good as it smells, and of course they have nothing but great things to say.  And now for my revenge.

 

After the man tells me his entrée is excellent, I discretely slide the paper that was printed from Beringer.com under the lip of his plate and quietly say to the man, “Sir, you might want to read this.” And I calmly walk away from the table.

 

About 6 or 7 minutes later I go back to the table to check on my guests, and the man has his face down to his plate eating quietly and no longer seeming so high and mighty.  After I ask if the couple is still enjoying their meal, the lady at the table says to me, “Sir, you are supposed to do that kind of stuff AFTER we tip you.”

 

I look the lady directly in the eyes and with infinite pride responded, “That sounds very logical Ma’am, but you’re wrong.”

 

I guess the moral of the story here is: Do your research before you show your ass.  There just might be some one out there that actually knows what they are talking about.  And don’t try to make others feel stupid just so you can feel smart.

 

 

Love,

Freakout

 

P.S. I still got a 20% tip from him.  (it was probably because the lady MADE him tip me)

Why I’m Here

10 years in the Restaurant Industry is enough to drive anyone to madness.  The constant pounding in my ears, 12-14 hours a day on my feet.  Countless cuts, burns, falls, bruises, spills, the stench of dried food on an apron that hasn’t been washed in weeks.  Solid black, non-slip, oil resistant, waterlogged shoes, with the inevitable hole in the sole that allows my socks to get soaked the first time I walk through the kitchen.

The exhaustion I go through on a daily basis beats me down.  It rides me hard and puts me up wet.  I am the last person out of the restaurant every day.   But when I wake up in the morning…

I can’t wait to do it all over again!!!!